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AMCAT Front Office Syllabus

AMCAT Front Office Syllabus

The module tests the students on the basics of Hospitality Industry, various functions of a front office ranging from various stages of the guest cycle to the knowledge of evaluating hotels performance.
Befitting Job Functions/Profiles: Front Office Executive/Manager, Sales Executive/Manager, etc.

Number of Questions: 18
Module Duration: 15 min
Detailed Syllabus:
Front Office Organization
  • Basics of FO
  • Hotel organization
  • Tariff Structure
Front Office Operations
  • Introduction to guest cycle/guest handling
  • Reservations
  • Room selling techniques
  • Guest safety and security, special requests
Front Office Accounting
  • Planning and Evaluating FO Operations
  • Accounting fundamentals

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